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DLUHC Innovation Squads: developing our HR chatbot from problem to vision to solution

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Chat icon made with binary code. Chatbot assistant application. Talk bubble speech. Dialogue balloon. Binary data and streaming digital code. Matrix background with digits.

Our first Innovation Squad, a team of colleagues from different specialisms across the Department for Levelling Up, Housing and Communities (DLUHC), apply creativity and novel thinking to improve processes across the organisation. In this post, they share how they built on their initial successes and the role of good content in further enhancing user experience in the HR space.

DLUHC’s first Innovation Squad: experimenting with AI and chatbots

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The Innovation Squads team deliver a show and tell to DLUHC colleagues

Government always seeks new ways to increase efficiency, solve problems and make improvements. Here at the Department for Levelling Up, Housing and Communities (DLUHC) we continually drive process improvements through multiple initiatives. In this post, we’ll talk about our latest initiative: Innovation Squads.

Local authorities: join our research panel and improve our funding service

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User writes on post-it during user research session

The Funding Service Design team is a multi-disciplinary group working hard to transform the delivery of funding to local authorities, charities, community groups, and others across the UK. As part of our work, we’re inviting local authorities to join our funding service research panel.