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Ben Sprung, Policy Lead

Applying user ecosystem thinking in Funding Service Design

The 'Rethinking users' book on a table, with some post-it notes next to it

In this post, a policy lead and a user researcher discuss the concept of user ecosystem thinking and how it can be applied by designers in their day-to-day work. This concept and the practical activities we discuss in this post are derived from the book ‘Rethinking Users: A Design Guide to User Ecosystem Thinking’.